Congratulations on becoming the proud owner of India's top luxury mattress! At Springfit, we take immense pride in crafting mattresses that epitomise opulence, innovation, and superior craftsmanship. We understand that investing in a premium mattress is an investment in your well-being, and we stand firmly behind the quality and durability of our products.
We invite you to explore the details of our warranty policy, which outlines the terms and conditions of the protection we offer for your investment. With this policy, we aim to ensure that your sleep remains undisturbed and your mattress continues to deliver exceptional performance and comfort.
Thank you for choosing us as your preferred source of rejuvenation — here's to restful, worry-free nights ahead.
In line with our unwavering commitment to customer satisfaction, we have formulated a comprehensive warranty policy to provide you with "Peace Of Mind Guaranteed". This warranty policy is a testament to our dedication to delivering a seamless and luxurious sleep experience that extends well beyond your initial purchase.
Warranty Coverage
The limited warranty on the Springfit mattress covers manufacturing, material, and product construction issues:
- Manufacturing flaws in the mattress core, such as sagging, indentation, or structural issues
- Manufacturing flaws in the mattress cover, such as stitching or fabric issues
- Coverage is restricted if mattress is not used with a properly supportive base and frame
This limited warranty applies solely to the original purchaser.
Warranty Duration
The warranty duration varies depending on the specific mattress model. Please refer to the documentation provided with your mattress or visit our official website to determine the exact warranty period. In general, our warranty periods typically range from 4 to 25 years.
Warranty on Pro-Rata Basis
During the first year after your purchase, Springfit offers a free replacement for any material or workmanship defects. Subsequently, warranty benefits are determined on a pro rata basis.
Example Calculation:
Mattress with 5-year warranty | Current value: ₹10,000 | Defect after 2 years
*Based on prevailing price at time of claim
Warranty Terms & Conditions
- Ensure the MRP label is pasted on the mattress at purchase. A duly filled warranty card and invoice must be produced.
- After the first year, customer bears shipping and repair charges based on actuals.
- Comfort layers' natural wear & tear is not covered after warranty period.
- Normal changes in softness/recovery time for memory foam and latex are excluded. Subjective comfort issues (back/body aches, firmness feel) are not covered.
- Pro-rata charges apply for replacements.
- Company bears only repair/replacement costs; transportation costs are customer's responsibility.
- Transportation and inspection costs charged at actual after first year.
- Repair costs charged after 1 year, along with freight charges.
- Body impressions less than 38.1 mm are not considered sagging.
- Tolerance: Length/Width ±12mm, Thickness +20mm/−10mm.
- Company not liable for consequential damages.
- Company's liability shall not exceed the price of defective items.
- Company's assessment and decision on defects is final.
- Claims subject to jurisdiction of New Delhi courts only.
Making a Warranty Claim
- Contact Us: Email care@springfit.com or call +91-8010161016 with proof of purchase and issue description.
- Photo Submission: We may request photographs to assess the problem.
- Resolution: If confirmed as a manufacturing defect, we will repair or replace the mattress at our discretion.
Warranty Exclusions
- No valid purchase invoice/proof of purchase
- Mattress beyond applicable warranty period
- Stitch openings reported after 10 days from purchase
- Comfort/firmness preference issues (subjective)
- Natural wear and tear
- Mattresses sold "as-is," "pre-owned," or without original packaging
- Purchases from unauthorised dealers
- Damage from abuse, mishandling, stains, burns, liquids
- Bed height/weight-related issues
- Cover fabric & thread ripping during use
- Damage from bending, folding, heat exposure, or ironing
- Fluid penetration damage
- Products opened or tampered with at seams
- Natural wear of comfort layers after warranty expiry
- Normal softness/recovery changes in memory foam and latex
- Body impressions less than 1.5 inches (38.1 mm)
Limited Warranty Covers
- Loose wires, broken or protruding through the fabric
- Body impressions greater than 40mm in depth
- Sagging — only if mattress has been continuously supported by a proper foundation with appropriate frame and centre support
Springfit Mattress Care Guidelines
✅ Do's
- Use a supportive, sturdy, non-yielding foundation
- Use a frame with firm centre support — at least 5 hardwood slats (1"×4") for queen/king
- Add a sturdy platform if slat openings exceed 2 inches
- Always use a mattress protector to avoid stains
- Carry mattress flat on its side when moving
- Rotate mattress every 3 months
- Keep mattress clean, covered, and dust-free
- Allow mattress to 'air' after removing packaging
❌ Don'ts
- Don't remove labels — they establish warranty rights
- Don't use open-slatted support with gaps over 2 inches
- Don't bend, fold, stand, or jump on the mattress
- Don't use cleaning fluids or fabric protection sprays
- Don't apply chemicals to the product
- Don't smoke in bed or use open flames nearby
Thank you for choosing Springfit — where luxury meets reliability. Rest assured, our commitment to quality and your comfort extends far beyond your purchase.
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